Refund Policy
All Tavixa purchases are sold by Paddle.com, our Merchant of Record. Refunds are handled by Paddle under Paddle’s Refund Policy. The Free plan costs nothing, so there is nothing to refund. You can cancel a paid plan at any time, and it stops renewing at the end of the period you paid for.
This policy covers payments for Tavixa plans, a product of CodersBucket Ltd. It forms part of our Terms of Service.
Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle issues all refunds under Paddle’s Refund Policy, which is part of Paddle’s Buyer Terms and is incorporated into this policy. The version that applies to your purchase is the one linked by Paddle when you buy.
How to request a refund
- Use the “View receipt” or “Manage subscription” link in your Paddle confirmation email, or
- Go to paddle.net and choose Request refund.
Include the email you used to buy and your order number. You can also email info@tavixa.app and we will help you reach Paddle.
Your legal rights
Nothing in this policy limits rights you have under the consumer laws of your country, including statutory cancellation or withdrawal rights. Where local law gives you more protection, that protection applies.
Cancelling a plan
You can cancel at any time from your Tavixa billing page or through paddle.net. You keep your paid features until the end of the period you paid for, and you won’t be charged again. Cancelling does not delete your agents, knowledge, leads or chats.
Free plan
The Free plan costs nothing, so there is nothing to refund.
Changes to this policy
We may update this policy. The “Last updated” date at the top will change when we do.
Contact
CodersBucket Ltd. (Tavixa) · 3rd Floor, House-405, Road-6, Baridhara DOHS, Dhaka-1206, Bangladesh · info@tavixa.app · Refunds: paddle.net