Terms of Service

Tavixa is a product of CodersBucket Ltd. These terms cover the tavixa.app website, the Tavixa dashboard and the Tavixa chat widget. Paid plans are sold through our reseller Paddle.com, which is the Merchant of Record for all orders. Paid plans renew until you cancel. Refunds follow our Refund Policy. Bangladesh law applies.

Last updated 28 October 2026

1. About these terms

Tavixa is a product of CodersBucket Ltd. (“CodersBucket”, “Tavixa”, “we”, “us”), 3rd Floor, House-405, Road-6, Baridhara DOHS, Dhaka-1206, Bangladesh. When you use Tavixa, your agreement is with CodersBucket Ltd. By creating an account or continuing to use Tavixa, you agree to these terms, our Privacy Policy and our Refund Policy. If you use Tavixa for a business, you confirm you are allowed to accept these terms for that business. If you don’t agree, don’t use Tavixa.

2. Who can use Tavixa

  • You must be 18 or older to create an account or buy a plan.
  • Keep your password and sign-in details private. You are responsible for what happens in your account and workspace, including the actions of team members you invite.

3. What Tavixa provides

Tavixa lets a business create AI agents that answer website visitors, use knowledge the business supplies (text, files and website pages), capture leads, keep chat history and offer contact options such as booking, contact forms and WhatsApp. The features and usage limits of each plan are shown on our pricing section. We may add, change or remove features. If we remove a main feature of a paid plan, we will tell paying customers first where we reasonably can.

4. Orders, payment and Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

  • Payments, billing, taxes, renewals and cancellations of paid plans are governed by Paddle’s Buyer Terms, which apply in addition to these terms.
  • Paid plans are billed in advance, monthly or yearly, and renew automatically until you cancel.
  • You can cancel at any time from your Tavixa billing page or through paddle.net. Cancellation takes effect at the end of the period you paid for.
  • We will tell you at least 30 days before a price change applies to your plan.
  • Custom plans are scoped and agreed separately in writing.

5. Plan changes and your data

Upgrades start straight away. Downgrades and cancellations take effect at the end of the paid period. If you move to a smaller plan, anything over its limits (for example extra agents) is kept but may become read-only or paused. We don’t delete your data because you changed plans.

6. Your content and your agents

  • You keep ownership of the content you upload or connect, including text, files, website pages, instructions and leads.
  • You give us permission to store, process and use that content only as needed to run, secure and support Tavixa for you.
  • You confirm you have the right to use every piece of content you give Tavixa, including any website you ask Tavixa to crawl.
  • Your agents talk to your website visitors on your behalf. You are responsible for telling your visitors how their chats and lead details are used, and for having a lawful reason to collect them.

7. AI-generated responses

  • Tavixa uses AI models to generate answers. AI output can be wrong, incomplete or out of date, even when it is based on your approved knowledge.
  • You are responsible for your instructions and knowledge, for testing your agent in the Playground, and for deciding where human review or handoff is needed.
  • Tavixa is not designed to give medical, legal, financial or other regulated professional advice. Do not use it for that without qualified human oversight.
  • You are responsible for the prompts you write and for how you use the outputs. As between you and us, you own the outputs your agent produces from your content, subject to the rights of others.

8. Acceptable use

You must not use Tavixa, or let your agent be used, to:

  • break any law or anyone else’s rights, including intellectual property and privacy rights;
  • commit fraud, send spam, or deceive people, including impersonating a person or business;
  • create or share illegal content, sexual content involving minors, non-consensual sexual content or deepfakes;
  • produce hate speech, harassment, threats or content that promotes violence;
  • collect or publish someone’s personal data without permission (doxxing);
  • upload malware, probe or attack our systems, scrape Tavixa, or try to get into data you are not allowed to see;
  • bypass or “jailbreak” safety controls in Tavixa or in the AI models it uses.

9. Content moderation and takedown

We may review, block, remove or disable content, knowledge sources or agents that we reasonably believe break these terms or the law. If you believe content served through Tavixa infringes your rights, email info@tavixa.app with the content, where you saw it and why you believe it infringes. We will review the notice and act on it. Repeated infringement can lead to account closure.

10. Our name and software

The Tavixa name, logo, website, widget and software belong to CodersBucket Ltd. You may use them only to use Tavixa as these terms allow. If you send us ideas or feedback, we may use them freely.

11. Suspension and termination

  • You can stop using Tavixa and delete your workspace at any time.
  • We may suspend or close an account for a material breach of these terms, non-payment, a security or fraud risk, or repeated or serious violations. Unless the problem is serious or the law stops us, we will tell you first and give you a chance to fix it.
  • If we stop offering Tavixa, we will give at least 30 days’ notice.

12. Service availability

Tavixa is provided “as is” and “as available”. We work to keep it running and accurate, but we don’t guarantee it will be uninterrupted, error-free or free of data loss. We are not responsible for failures of services outside our control, such as hosting, AI model providers, email or payment providers.

13. Our responsibility

  • As far as the law allows, we are not responsible for indirect losses, such as lost profit, lost business or lost data.
  • As far as the law allows, our total responsibility for all claims is limited to what you paid for Tavixa in the 12 months before the claim.
  • If you break these terms or the law, or a claim is made against us because of your content or your agent, you will cover our reasonable losses and costs, including legal fees.
  • Nothing in these terms removes rights you have under consumer law that can’t be excluded.

14. Law and disputes

These terms are governed by the laws of Bangladesh. If a dispute can’t be settled by contacting us first, it goes to the courts of Dhaka, Bangladesh.

15. Changes to these terms

We may change these terms when Tavixa or the law changes. If a change matters, we will tell you by email or in the dashboard at least 30 days before it applies, unless it is needed sooner for legal or security reasons. If you keep using Tavixa after that, you accept the change.

Contact

CodersBucket Ltd. (Tavixa) · 3rd Floor, House-405, Road-6, Baridhara DOHS, Dhaka-1206, Bangladesh · info@tavixa.app